Our Reviews

Everyone was very helpful and professional.

Very nice people and they will call you or talk to you if something has to be replaced on your vehicle instead of going on and doing it them self

Friendly and completed the service I requested

Greatservice

Great experience.

Oil change and tire rotation took 2.5 hours.

Done promptly

Will is always very kind and courteous. He always provides great customer service to me and my family.

Great experience. Vehicle repair was a piece of cake. Great staff.

As an older adult and tech challenged, Piles staff is always able to assist and work with us to resolve issues we experience buying a vehicle or scheduling service. I appreciate how friendly and helpful they have always been to my husband and I. Thanks, Piles.

Very good

Fast and efficient.

I trust Chris. This is the second car I bought from him

Very good

Done quickly and corrctly

They were able to get my car into the shop at the scheduled time, and I had my oil changed, tires rotated, and the car freshly washed in just under an hour. The only issue I experienced was not being able to use my Chevy Rewards points toward the final bill. When I scheduled through the app, I selected the option to apply my reward points for a $58 discount, but that discount was not applied. I am not sure if this issue was related to the dealership or if it was a glitch with the Chevy app used to schedule the appointment.

Great Team to work with.

Will was very helpful and knowledgeable.

The vehicle was as described, had a verbal deal on a number. The deal sheet was not e-mailed; it was photographed and texted to me – I could not read it. I showed up when I said I would and somehow the price went up $500. I got the "Car Salesman" response that it was there just not where I could see it, I can add however, and it was where no one could see it – just not there. I typically walk away when this is done, However I do not think there are reputable Chevy Dealers in this country any longer, this dealer is a testament to that, and I simply did not want to spend any time looking for a vehicle. I did the paperwork and wrote a check, that’s all that was wanted was the money. I rated this higher than 1 star since the process was quick with the paperwork. I did ask the salesman for a simple ball cap on my way out the door, at least something for the $500 extra gross profit they made – I was told no. A $5 ball cap would have changed this whole review from a got taken to a misunderstanding, no empathy gets you less than 3 stars. I gave more than 1 star since I did not spend all day on the paperwork. The truck is nice, what I wanted, and the poor feelings about how this worked out will fade soon enough. I tell people all the time I am that dangerous customer; I am not going to make a scene – I just don’t come back.

Oil change would of been better with a discount coupon.

A good car at a good price.

I was in and out in an hour and a half and got what I wanted in a price range I could afford.

Piles service manager did a great job

I was kept up to date on progress of my repair and service technician was awesome.

Great

Professional, kept things moving without making you feel that they were rushing.

Randy and Betty were great to deal with. My purchase experience was easy and quick. Thank you

The people at Piles do such a great job. From sales to service you can tell they care about helping their customers and doing quality work. Thanks

Service was excellent.

Will Threlkeld is the best of all time!

Very Friendly and Helpful staff.

Everything went very well. Buying a car can be very stressful, however, Chris Lawrence was great and still is helping me out. I feel like I have become part of the family. I will highly recommend to anyone that if they are in the market for a new or used car, to start and finish their journey at Piles.

I'm very happy with my experience at Piles. Chris in Sales and Matt in Finance were great. I was in and out with my new car in about an hour. I will recommend Piles to anyone looking for a new car!!

It was good

Great dealing with Will at service always gets our vehicle in and out in record time.

Always treated so nice.

Everything was smooth and timely. Everyone was friendly.

Staff is friendly and super helpful.

Great employees and delivery experience!

it was very easy to schedule an appointment. The staff were very friendly and helpful. My Chevrolet Avalanche was serviced at the schedule time and was done in a timely manner. I did not expect the free carwash, but I did appreciate it. I will definitely come back.

Very Professional and Polite. No pressure on buying a car

Always friendly staff and service.

Very friendly and helpful.

Always friendly and very easy to make an appointment

Good and friendly

Great professional, friendly customer service. We were kept informed of the process while waiting on parts.

Excellent service department and my service advisor is the best

Never go to Piles again

Will and the service team are always personable and treat me great. In and out and in my way.

I arrived at the dealership shortly before my appointment time. They took my car upon my arrival. I was out of there in an hour.

Good people

Started and completed my service work on time! Appreciate that the work was done right and on time.

Everyone was helpful and the transaction went very smoothly. Joe did a great job.

Excellent service.

Piles Chevrolet is simply a great group of people. Service is far easier and far better than most of the dealerships in our area. There’s a reason we drive all the way to Dry Ridge.

Another easy service at Piles Chevrolet. Great customer service. They have earned a lifelong customer. Thanks

Excellent service.

Efficient and friendly service.

I went in for a used car - and saw a 2026 red Trailblazer that somehow knew my name and kept calling to me. So I bought it. I love that car !!!!

Excellent service.

In and out and friendly they handle being busy very well

Very good people and good service

As always great to deal with!!

Piles service department does a great job.

Everyone was friendly and efficient.

Great dealership. Great service!